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  1. Medium parcel - Gifts, shoes, heavy or bulky items. These rough guidelines below can help if you’re estimating the weight of your item, but to know the accurate weight, we recommend taking your item to the Post Office. Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g.

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  3. How can I get proof of delivery? * Your email * Your name *. If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item.

  4. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.

  5. Herm. Yes 1. No. Yes 3 – Delivery within two working days by 5.30pm. No. 1 Customers posting gifts or goods to the Channel Islands must fill in a customs declaration form and attach it to the parcel. This isn’t necessary for letters and parcels that only contain documents. For items with a value up to £270 use customs declaration form CN22.

  6. The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.

  7. Address your mail fully and clearly and always include the zip code or postcode and the country in English. The country must be written on the last line of the address in CAPITALS rather than using abbreviations. (See Address formats for specific countries). Please also check the size and weight restrictions for the country you are sending to ...

  8. Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...

  9. Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.

  10. Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can still collect. This also applies if you are collecting an item addressed to a child.

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