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Há 20 horas · Want to level up your outdoor living space this summer? Head on over to Walmart-- the Walmart website that is -- because we found a really fantastic deal on a top-rated rattan patio furniture set for $206.
Há 3 dias · Hsieh’s commitment to customer service was evident from the very beginning. He believed that if he could provide excellent customer service, people would be more likely to shop with Zappos. This belief led him to institute a number of innovative policies, such as free shipping both ways, a 365-day return policy, and a customer service team available 24/7.
Há 2 dias · Algunas competencias CORE aplicadas en la empresa Zappos: Página 6 de 18. 1. Cultura Organizacional: según Tony Hsieh en Zappos promovemos una cultura que ayude a las personas a crecer tanto personal como profesionalmente, una cultura que aplique la ciencia de la felicidad en la gestión del negocio. 2.
Há 2 dias · 3. Định hình tầm nhìn chiến lược: xác định giá trị cốt lõi để định hình tầm nhìn và xây dựng chiến lược dài hạn. 4. Chia sẻ tầm nhìn: hãy thường xuyên chia sẻ tầm nhìn chung một cách mạnh mẽ và thuyết phục để đảm bảo đội ngũ của bạn luôn đi đúng hướng.
Há 1 dia · Shoe brand Zappos provides an excellent case study (subscription required) on this philosophy. In 2004, CEO Tony Hsieh identified customer service, specifically at the brand’s call centers, as a ...
Há 4 dias · — Tony Hsieh “Make a customer, not a sale.” — Katherine Barchetti “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” — Donald Porter “A brand is no longer what we tell the customer it is—it is what customers tell each other it is.” — Scott Cook “It’s not just about being ...
