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  1. Individual annuities: 0345 757 3494. If you are a Scottish Widows customer and would like to buy an individual annuity: 0345 835 6644. If your policy number starts with BA (bulk annuities): 0345 071 2713. If your policy number starts with BA and you’re calling from outside the UK: +44 124 352 2290.

  2. Find out how to contact Scottish Widows for your pension, annuity, investment or life insurance queries. Learn about their online services, mobile app and IGC.

  3. If you need to let Scottish Widows know that someone has died, you can use their online form, phone or post. They will guide you through the process and provide information on what to expect and what to do next.

  4. www.scottishwidows.co.uk › contact-us › complaintsComplaints | Scottish Widows

    • Write to Us
    • As Soon as You Contact Us About A Complaint We Will
    • The Financial Ombudsman Service
    • Complaints Data

    Pensions, investments, life insurance:

    Scottish Widows Limited PO Box 24171 69 Morrison Street EDINBURGH EH3 1HL

    Savings, mortgages:

    Scottish Widows Bank PO Box 883 Leeds LS1 9TY

    Confirm receipt in writing within five working days. Investigate and respond, as quickly as possible and if no decision has been reached we will update you on progress after 4 and 8 weeks.

    If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you’ve tried to resolve it with us, so please take up y...

    Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right. We are committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority. V...

  5. Contact us. We know how important it is for people to be able to manage their pensions online. Our app is a great way to stay connected to your long-term savings.

  6. Find out how to get in touch with the platform support team via live chat, phone, email or post. Learn about the service hours, complaints process and FAQ section.

  7. For customer services: 0345 845 0829; Intermediary Support: Contact our Intermediary Support Team: Post: Scottish Widows Bank PO Box 883 Leeds LS1 9TY