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  1. Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers. Itineraries that include codeshare flights are eligible as long as the final leg is marketed and operated by Delta Air Lines or a Delta ...

  2. Baggage Online Claim Forms. If you need to file a claim for Delayed, Damaged or Lost baggage or missing items: Get a File Reference Number from the Baggage Service Center. Complete the online claim form, giving us details on your itinerary and property. If you have already submitted a mishandled baggage claim, you can use this form to upload ...

  3. Baggage Information. The most up-to-date information regarding Delta’s Baggage policy is available using the links below. Carry-on Baggage. Checked Baggage. Embargos & Limitations. Excess & Overweight Baggage. Special Baggage Items - require special care and may incur additional fees. Special Baggage items include but are not limited to:

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  5. We’re here to support you every step of the way. This section will provide instruction on how to manage a flight delay or cancellation occurring within 72 hours of your scheduled departure. At times we may change our flight schedule to better accommodate your needs, but we’re here to assist you if you need to change or cancel your flight.

  6. If the time elapsed between aircraft door open and delivery of the bag to the baggage claim carousel is longer than 20 minutes, the customer is eligible to earn 2,500 miles. This offer is valid on domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers.

  7. Reimbursement Request. Hotel, transportation or meal expenses incurred as a result of a flight disruption within the control of Delta Air Lines may be eligible for reimbursement under Section 12 of the Delta Customer Commitment and Contract of Carriage. If you are a resident of the U.S. and its territories or Canada, use this form to submit a ...