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As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222. Learn more here.
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Check, Start, Stop, or Transfer Service. If you’re moving, schedule an appointment to start, stop, or transfer your service to a new location up to a week before you move. We ask for 5-7 days notice so we can schedule a crew member to visit your home and physically turn your service on or off.
The fees are $11.64 for an electric meter or a gas module and $17.71 for both (dual fuel customers). We are required by the NY Public Service Commission to go to your home to check the meter/equipment in order to verify readings every other month therefore, the opt-out fees are applied to cover that service.
As always, we’ll continue to respond to gas and electric emergencies 24 hours a day. If you have an emergency, call 911 or our Customer Service numbers: Gas Emergencies: 1-800-892-2345 | Electric Emergencies: 1-800-867-5222. Learn more here.
We’re Here to Help! National Grid supports doxo™, an online service and mobile app that allows you to view and pay bills from one centralized place*. Additionally, many banks offer the ability to view and pay National Grid bills from their website. Visit your bank's website for more information and look for the "Get Bill" icon.
Welcome to our Upstate NY Home site. We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs. Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies
