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Email Ancestry Support for quick help navigating your family tree, reviewing your Ancestry subscription, and more.
Viewing your AncestryDNA® matches. To view your list of matches, you must have matches turned on. If you have matches turned off, you won't see any matches, and you won't appear on their lists. From a browser. From any page on Ancestry, click the DNA tab and select Matches. Look through your list of matches.
Getting Started With Your Account. Signing in to and out of Your Ancestry® Account. Free Registered Guest Accounts. Ancestry® Free Trials. Creating a Free Ancestry® Account. Creating an Email Address. View All (7)
In the top-right corner of any page on Ancestry, choose Sign in. If you don’t see sign in, you or someone else may already be signed in. To switch accounts, follow the steps for signing out and then signing in. Sign in to Ancestry. Sign in with an Ancestry account (email/username and password), Google, or Apple. Sign in with email/username.
Visit Ancestry Support to get help online for your Ancestry account and learn how to find genealogy resources with step-by-step guides.
Currently, the Ancestry AI Assistant is only available in English within the United States, but we may expand availability to new languages and countries over time. How do I turn off, remove, or hide the AI Assistant? It's not currently possible to turn off or hide AI features, including the icon. This may change in the future.
Discover your heritage, learn about your ancestors and find new family connections. AncestryDNA® + World Explorer Membership. AncestryDNA, plus a 3-month World Deluxe family history membership for you. AncestryDNA® + Traits. All that AncestryDNA® offers, plus learn how your genes can influence your personal traits. Learn more.
Starting and sharing trees. Learn how to start a family tree with Getting Started, Lesson 1: Starting Your Tree. Explore how to grow your tree with Getting Started, Lesson 2: Building Your Tree. Set the main person in your tree with Assigning a Home Person. Learn all about the layout of family trees with Navigating a Family Tree.
Upload FilesOr drop files. To sign in, go to Ancestry.com and click SIGN IN. Enter your login details and click Sign in. To sign out, in the top-right corner of any Ancestry page, click your name or username and then click Sign out.
From the app. Open the Ancestry® app and sign in. In the top-left corner, tap your profile icon. Scroll to Settings and tap Account (iOS) or Account Settings (Android). Scroll to Legacy contact and tap choose who inherits your account or their name. Enter the name and email of the person you want to inherit your Ancestry account.
